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JoB76's avatar
JoB76
Explorer | Level 3
2 years ago

All of my files online give me message that "something has gone wrong, but my files are safe"

Hello.  I uploaded all of the files from my laptop a few days ago as I needed to wipe said laptop.  They uploaded, no problems.  I have gone in to access them today and when I log in, they are all li...
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JoB76's avatar
JoB76
Explorer | Level 3
2 years ago

I have done all of the things you've said and still getting the same message.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Akka0, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

  • JoB76's avatar
    JoB76
    Explorer | Level 3
    2 years ago

    Hello everyone and sincere apologies for not replying sooner but kids & christmas!!

    I am getting the exact same error message as per the screenshot.  I cannot access anything at all xx

    • JoB76's avatar
      JoB76
      Explorer | Level 3
      2 years ago

      Actually, I can access the photos folder so al my pics and screenshots are there but no documents xx

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey JoB76 - sorry to hear about this.

         

        Could you send us a screenshot of the exact error you're getting so that we can have a visual too? 

         

        Did you try clearing your browser's cache or using another browser since you first noticed this? 

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