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JDB-1's avatar
JDB-1
Explorer | Level 3
3 years ago

Am suddenly unable to preview my stored (and newly uploaded) VIDEO files

When I try to view one of my video files (by clicking on the initial, still frame), the proper audio plays, but the screen goes blank (white), and no video plays. Happens with long-existing, and prev...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Dropbox website just previews them. If they don't display correctly download the whole file locally and watch it that way

  • JDB-1's avatar
    JDB-1
    Explorer | Level 3
    3 years ago

    Mark (and All): Thank you for the suggestion, however:

     

    1. The videos already are on my computer (I uploaded them to Dropbox from there) and they all function properly there
    2. I need the videos to function properly on the Dropbox website so that I can share them with large groups of people simply by sending a link (the video files are too large to send through email)
    3. I have never before had a problem viewing video files on the Dropbox website, or having others view those same files by sending links to them. This is a problem that I'm encountering for the first time after having used Dropbox for several years

    If you or anyone else has any other thoughts on the matter, I'd appreciate hearing them.

    • JDB-1's avatar
      JDB-1
      Explorer | Level 3
      3 years ago

      Mark (and All): This is still JDB-1. I just wanted to add that when I do download the video files, which I can't view on the Dropbox website, they play properly on my computer.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Sorry to see that you're having this issue, JDB-1.

         

        If you try from a different browser or a private browsing/incognito window, what do you see?

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