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Forum Discussion
Am suddenly unable to preview my stored (and newly uploaded) VIDEO files
When I try to view one of my video files (by clicking on the initial, still frame), the proper audio plays, but the screen goes blank (white), and no video plays. Happens with long-existing, and prev...
Mark
Super User II
Super User IIDropbox website just previews them. If they don't display correctly download the whole file locally and watch it that way
Mark (and All): Thank you for the suggestion, however:
- The videos already are on my computer (I uploaded them to Dropbox from there) and they all function properly there
- I need the videos to function properly on the Dropbox website so that I can share them with large groups of people simply by sending a link (the video files are too large to send through email)
- I have never before had a problem viewing video files on the Dropbox website, or having others view those same files by sending links to them. This is a problem that I'm encountering for the first time after having used Dropbox for several years
If you or anyone else has any other thoughts on the matter, I'd appreciate hearing them.
Mark (and All): This is still JDB-1. I just wanted to add that when I do download the video files, which I can't view on the Dropbox website, they play properly on my computer.
- Hannah
Dropbox Community Moderator
Sorry to see that you're having this issue, JDB-1.
If you try from a different browser or a private browsing/incognito window, what do you see?
Thank you, Hannah.
I have been using Safari (non-private windows) for years with Dropbox videos and have never had this problem. That said, when I go to the Dropbox website in a private Safari window, the video plays properly. The same is true when I use Chrome. However, whether in a private Safaria window or Chrome, when I create and copy a link to the video in an email (which is what I've always done, and want to do, to send videos to people), and click the link (with my default browser set to Safari), I only get the audio again. When I copy and paste the link into the URL window of Chrome, the video plays properly. But, copying and pasting it into a private Safari URL window, it does not. It only plays the audio again.
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