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Am suddenly unable to preview my stored (and newly uploaded) VIDEO files
When I try to view one of my video files (by clicking on the initial, still frame), the proper audio plays, but the screen goes blank (white), and no video plays. Happens with long-existing, and prev...
Thank you, Hannah.
I have been using Safari (non-private windows) for years with Dropbox videos and have never had this problem. That said, when I go to the Dropbox website in a private Safari window, the video plays properly. The same is true when I use Chrome. However, whether in a private Safaria window or Chrome, when I create and copy a link to the video in an email (which is what I've always done, and want to do, to send videos to people), and click the link (with my default browser set to Safari), I only get the audio again. When I copy and paste the link into the URL window of Chrome, the video plays properly. But, copying and pasting it into a private Safari URL window, it does not. It only plays the audio again.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the additional info, JDB-1.
Sounds like a Safari issue, then. Can you try clearing Safari's cache, to see if that helps?
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