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Forum Discussion
Android app defaults apps to preview files
I've noticed that the Android App (Android 12) appears to ignore the default app configured in it and always opens text files and images in Dropbox and not my preferred app, I've tried removing/reset...
Quick update. I bought a brand new phone which is running Android 13 and the issue still persists, Dropbox will always try to use its internal viewers even when another app is specified (within the DropBox app) and if the file format is not supported by DropBox it will throw an error, eg: .kdb files which should be opened by KeePass which I have installed. Selecting Open With will allow you to open the file with an app of your choosing but this does question why DropBox has the option to specify an app and then ignores it.
I have an Samsung A71 running Android 13 and Dropbox keeps trying to preview the KeePass file instead of opening the default app set. I have to select "open with" and without needing to select it, KeePass opens the file. This did not used to happen. Dropbox did an update and it screwed it up.
- I am having exactly the same problem. This used to work fine for me, but I believe it was a Dropbox update that has introduced this error. I would like to open txt files in Dropbox using the Jota+ app so that I can edit the txt files. Currently, when I click on a txt file from within Dropbox, it always opens it with the Dropbox viewer (even though I previously specified that txt files should always be opened with Jota+). The workaround is that I select "Open With" for each txt file and it automatically opens in Jota+ without even needing to specify which app to open it with! Please help. How can I get it so that simply clicking on a txt file from within Dropbox will open the txt file in Jota+ (like it used to do)? Thank you.
- Jay
Dropbox Community Moderator
Hi Sniposaurus, does your Android device no give the option to make that app as the default, instead of the Dropbox mobile app? Could you attach a screenshot showing this prompt?
When you install the Dropbox app and open a txt file for the first time, it will ask you which app you would like to make the default (screenshot 1). I selected that txt files should "Always" be opened with "Jota+". It then displays a popup message that says, "You've set a default app. To change your default apps, go to Settings within the Dropbox app" (screenshot 2). I then tap on one of my txt files, and it opens it in the Dropbox mobile viewer instead of Jota+ (screenshot 3). I then view the Dropbox settings and it does show that Jota+ is the default app for opening txt files (screenshot 4). This is clearly a bug, and this bug was not there in previous versions of Dropbox. The only workaround I have found is that for each txt file that I want to open, I select the menu and scroll down to "Open with...", and that will open the file in Jota+ (screenshot 5). Surprisingly, the txt file will open immediately in Jota+, without giving the user the opportunity to select which app they'd like to open the file with. This is a bug too, as that is not how the "Open with..." option usually works. I'd really appreciate it if you could put in a request to have these bugs fixed as soon as possible. Thanks!
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