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Nick-B's avatar
Nick-B
Helpful | Level 6
3 years ago

Android app defaults apps to preview files

I've noticed that the Android App (Android 12) appears to ignore the default app configured in it and always opens text files and images in Dropbox and not my preferred app, I've tried removing/reset...
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Nick-B's avatar
Nick-B
Helpful | Level 6
3 years ago

The first tap should only use the previewer if there is no default app configured. The "open with" option to always be available for the occasions when you want to use a different app and should always display a list of appropriate apps, eg: those that can edit a text file.

 

At the moment I have .kdb files associated with the KeePass app but DropBox tries to open them in the previewer and says that it cannot. It should not even attempt to use the previewer if a default app has been defined.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

So, just for clarification,  you're saying that the first tap always showed files in another app, if specified, and this changed recently?

 

Did this apply to every single file type in your Dropbox account?

  • Nick-B's avatar
    Nick-B
    Helpful | Level 6
    3 years ago

    No, the first tap always uses the previewer, the default app is always ignored and only used by the "open with" option which does not show a list of suggested apps if a "default" has been defined, this did not used to be the case.

     

    The issue is essentially that the "default app" configuration is incorrectly interpreted and this has been the case since before I posted the original query (https://www.dropboxforum.com/t5/View-download-and-export/Android-app-defaults-apps-to-preview-files/td-p/686825) back in May.

     

    In summary:

    first tap, with default configured - Opens in DropBox Previewer, but it should Open in configured default app
    open with, with default configured - Opens in configured default app, but it should open a list of suggested apps to pick from

    first tap, with no default configured - Opens in DropBox Previewer as expected
    open with, with no default configured - Opens list of suggested apps to pick from as expected

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