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Nick-B's avatar
Nick-B
Helpful | Level 6
3 years ago

Android app defaults apps to preview files

I've noticed that the Android App (Android 12) appears to ignore the default app configured in it and always opens text files and images in Dropbox and not my preferred app, I've tried removing/reset...
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Sniposaurus's avatar
Sniposaurus
Helpful | Level 5
3 years ago

When you install the Dropbox app and open a txt file for the first time, it will ask you which app you would like to make the default (screenshot 1).  I selected that txt files should "Always" be opened with "Jota+".  It then displays a popup message that says, "You've set a default app.  To change your default apps, go to Settings within the Dropbox app" (screenshot 2).  I then tap on one of my txt files, and it opens it in the Dropbox mobile viewer instead of Jota+ (screenshot 3).  I then view the Dropbox settings and it does show that Jota+ is the default app for opening txt files (screenshot 4).  This is clearly a bug, and this bug was not there in previous versions of Dropbox.  The only workaround I have found is that for each txt file that I want to open, I select the menu and scroll down to "Open with...", and that will open the file in Jota+ (screenshot 5).  Surprisingly, the txt file will open immediately in Jota+, without giving the user the opportunity to select which app they'd like to open the file with.  This is a bug too, as that is not how the "Open with..." option usually works.  I'd really appreciate it if you could put in a request to have these bugs fixed as soon as possible.  Thanks!

 

Screenshot 1Screenshot 2Screenshot 3Screenshot 4Screenshot 5Screenshot 6

 

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Okay, so what you're saying it that in your experience the app never opened a file in another app when you first tapped the file, and you believed that setting a default app would allow you to do so, is that correct?

  • Nick-B's avatar
    Nick-B
    Helpful | Level 6
    3 years ago

    Not quite, it used to work as I described in the "but it should..." part of my last message, however after an update in May or slightly earlier, this stopped being the case and now the app ignores any default app choices.

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