Forum Discussion

Nick-B's avatar
Nick-B
Helpful | Level 6
3 years ago

Android app defaults apps to preview files

I've noticed that the Android App (Android 12) appears to ignore the default app configured in it and always opens text files and images in Dropbox and not my preferred app, I've tried removing/reset...
Dropbox Basic
Mobile
Preview
View
brett t.'s avatar
brett t.
Helpful | Level 5
3 years ago

Our corporate homepage is universal throughout the company. And can be updated at any time. Simply opening it from dropbox causes it to be previewed and unrendered in Dropbox. This happens with so many files. We were using dropsync but that quit working on the latest Beta Samsung oneui (s22+).

Same thing happens with spreadsheets, powerpoints, and pdfs. Dropbox gets in the way of opening those files - let alone saving them back after updated.

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all, thanks for your reports so far.

 

I just wanted to mention that the team is aware of this issue and are currently investigating.

 

We'll let you know more as soon as we have an update. 

  • Sniposaurus's avatar
    Sniposaurus
    Helpful | Level 5
    3 years ago

    Thank you for looking into this.  If you could put it back to how it used to be back in the spring of 2023, it would be greatly appreciated.

     

    In the meantime, I'll use the "Open with..." option to open the file in the default app (even though the default app has already been defined for this file type).

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!