Forum Discussion

Nick-B's avatar
Nick-B
Helpful | Level 6
3 years ago

Android app defaults apps to preview files

I've noticed that the Android App (Android 12) appears to ignore the default app configured in it and always opens text files and images in Dropbox and not my preferred app, I've tried removing/reset...
Dropbox Basic
Mobile
Preview
View
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi brett t., thanks for bringing this to our attention.

 

Could you clarify exactly what you're referring to regarding the previews, and how it's affecting the workflow with these third party apps?

 

Any other info or screenshots would be helpful.

garringt's avatar
garringt
New member | Level 2
3 years ago

I have an app on my tablet (A La Mode) that displays .abc music files.  In Dropbox, I have the default app for this kind of file set to A La Mode.  Previously, I could just tap an .abc file in Dropbox and it would automatically open the A La Mode app on my tablet.  Now, Dropbox tries to preview the file, which it can't do.  I now have to tap the 3 dots to the right of the file and select "Open With".  What's the point of having the ability to set a default app in Dropbox if you still have to select "open with"?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!