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Stach's avatar
Stach
New member | Level 2
3 years ago

Android: auto-update version of the opened file

  Hi the community, I use Samsung tablets (Android) in our bulldozers on which we've got Dropbox installed. On them, our workers received a secured Excel file updated each time a truck is inco...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there Stach, sorry to hear you're having issues with this.

 

Could you please let us know the exact OS version(s) of your devices and the version of the Dropbox mobile app installed there as well?

 

Have you tried clearing the app's cache at all since you first noticed this?

 

Also, does offlining the files improve matters for you at all?

 

Keep us posted! 

  • Stach's avatar
    Stach
    New member | Level 2
    3 years ago

    Hi Walter,

    Thanks for your reply !

    On the tablet:
    Dropbox 330.2.2   /   One UI 5.1   /  Android 13   /   TP1A.220624.014.T636BXXS2BWD2

    On my mobile (facing the same issue...):
    Dropbox 332.2.2   /   One UI 5.1   /  Android 13   /   TP1A.220624.014.G781BXXS5HWD4

    I tried to clear the cache but nothing change...

    Offlining the file will not help I think because I need constant update of my file...

    Do you think downgrading Dropbox (or Android ?) may help to solve my problem ?

    If yes, how can I do ?

    Thanks again,

    Stach 😉

    • Stach's avatar
      Stach
      New member | Level 2
      3 years ago

      Hi again,

      The issue is coming from the Dropbox version !

      I desintalled Dropbox, used the app Uptodown and dowloaded on their website a previous version of Dropbox (309.1.4)

       

      Now, when I wake up my mobile, Dropbox load automatically the new version of my file 🙂

      I will try to spend a few time to find from which version the issue is coming from and keep you in touch.

       

      I hope Dropbox will produce a patch in the further versions !

      Best regards,

      Stach 😉

      • Stach's avatar
        Stach
        New member | Level 2
        3 years ago

        I made some trials this morning, the last version letting the files versions update automatically was Dropbox 317.1.2 (14/02/23).

        @Dropbox Team: please could check the issue to fix it for the next releases ?

         

        Thanks in advance.

         

        Sincerely,

        Stach 😉

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