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Stach's avatar
Stach
New member | Level 2
3 years ago

Android: auto-update version of the opened file

  Hi the community, I use Samsung tablets (Android) in our bulldozers on which we've got Dropbox installed. On them, our workers received a secured Excel file updated each time a truck is inco...
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Stach's avatar
Stach
New member | Level 2
3 years ago

Hi again,

The issue is coming from the Dropbox version !

I desintalled Dropbox, used the app Uptodown and dowloaded on their website a previous version of Dropbox (309.1.4)

 

Now, when I wake up my mobile, Dropbox load automatically the new version of my file 🙂

I will try to spend a few time to find from which version the issue is coming from and keep you in touch.

 

I hope Dropbox will produce a patch in the further versions !

Best regards,

Stach 😉

Stach's avatar
Stach
New member | Level 2
3 years ago

I made some trials this morning, the last version letting the files versions update automatically was Dropbox 317.1.2 (14/02/23).

@Dropbox Team: please could check the issue to fix it for the next releases ?

 

Thanks in advance.

 

Sincerely,

Stach 😉

  • rharter_dbx's avatar
    rharter_dbx
    Icon for Dropbox Engineer rankDropbox Engineer
    3 years ago

    Hi Stach!

     

    I'm Ryan, a developer on the Dropbox Android app. I'm sorry your're running into this issue, I'll do my best to help you resolve it.

     

    If you wouldn't mind, I've got a few questions to help me understand the situation you're seeing.

     

    1. Can you please tell me how you're opening the spreadsheet? Tapping a file in a folder in the app will open a preview for normal spreadsheets. You mentioned that this is a "secure" spreadsheet, which I take to mean it's a password protected spreadsheet, which isn't something we preview in app. Does that mean you open the spreadsheet in the Microsoft Excel app, or am I misunderstanding something?

    2. When the file is updated, you mention having to close the Dropbox app and reopen it to get the updates. If you're previewing the file and back out of that, you should also be able to pull to refresh in the folder view to get any changes. While not a solution, does that work for you? When backing out of the preview do you see anything like "modified 30 seconds ago" on the file?

     

    Again, I'm sorry that you're having to deal with this, but I'm hopeful that we can get to the bottom of whats happening to get your business running smoothly again.

     

    Best,

     

    Ryan Harter

    Staff Android Engineer

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