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Forum Discussion

Kevin K's avatar
Kevin K
New member | Level 2
6 years ago

Attempting to disable backup, but I get an error

I recently got a new mac and I turned on the automatic backup feature. I was having trouble downloading files from the internet, so I decided to try turning off the backup feature since it was relate...
desktop
Dropbox Backup
Mac
Theo0's avatar
Theo0
New member | Level 2
3 years ago

I have the same problem...and it's maddening!

 

Can someone help?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Theo0, sorry to hear you're having issues with this.

 

Can you please clarify your device's OS and the version and status of the desktop app installed on your computer as shown in your menu bar/system tray?

 

If you could also attach a screenshot of the exact error you're getting, I'd appreciate it. 

  • Theo0's avatar
    Theo0
    New member | Level 2
    3 years ago

    This was the error:

     

    "Couldn't stop backup because My Mac was renamed, deleted, or moved. Undo this change, then try again"

     

    MacOS 13.1

    Dropbox v164.4.7914

     

    After I manually deleted the symbolic links that the dropbox app created, and renamed my "Mac", things seemed to begin to normalize enough for the Dropbox app to allow me to turn off backups. Whew!

    Then it was just a bunch of clean-up work to compile directories, mount points, and files...down to the inode level even...you guys are sneaky.

     

    I believe that I am all good at this point.  If you haven't done so, you can close ticket #20604637.

     

    Thanks.

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Glad to hear it's  sorted now and thanks for keeping us in the loop too Theo0

       

      See you around the Community and take care!

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