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tonekog's avatar
tonekog
Explorer | Level 3
3 years ago

Cannot open photos files (*jpg, *.jpeg, *.png)

Hi,  I have problem with opening of photos files, stored on Dropbox. Browser Using browser logged to Dropbox in preview phase, getting message  "Couldn't preview this file",  after downloadin...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey tonekog, thanks for bringing this to our attention.

 

No related issues have been reported, but let's see what we can find out about this.

 

Do all these files have their file extension at the end of their name?

 

Can you send us a screenshot of the errors you see both online and your local Dropbox folder?

 

If you try this though a different browser or a private browsing window, do you see the same thing?

 

Let me know and we'll go from there.

  • tonekog's avatar
    tonekog
    Explorer | Level 3
    3 years ago

    Hi, 

     

    In explorer
    - filename with extensions
    - click on file , message during opening

     

     

     


    Dropbox via browser

     

    BrTone 

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for this, Tone!

       

      If, as a test, you try to restore a previous version of one of the files, does that help?

       

      Also, if you download the photos from the website, can you open them locally?

      • tonekog's avatar
        tonekog
        Explorer | Level 3
        3 years ago

        Hi, 

         

        A try to restore to previous version, but I can't , I hove only this option in screen (for all files)

         

        If I download from website, I cannot open locally.

         

        New photos file, from email or web, I can normally open local, after saving to Dropbox folder(local client for DB) I'am  geeting this error.

         

        regards, T

         

         

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If the images aren't opening on the site or your computer, then this could mean that the images were corrupted before syncing to Dropbox.

       

      Did you upload these images manually to the site itself, via the mobile app, or did you move the files into the Dropbox folder?

      • carlosc9's avatar
        carlosc9
        New member | Level 2
        3 years ago

        Hi there!

         

        I have the same exact issue. Even though the images are jpg, I am not able to open them in a browser, in the desktop app, or in the mobile app.

         

        It could be that the images were corrupted when uploading them, but why is this happening? And what's the best way to upload images from my iphone to dropbox?

         

        For context, I uploaded the images from the mobile app. I created a folder, then I chose the option to upload photos.

         

        Appreciate your help.

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