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tonekog's avatar
tonekog
Explorer | Level 3
3 years ago

Cannot open photos files (*jpg, *.jpeg, *.png)

Hi,  I have problem with opening of photos files, stored on Dropbox. Browser Using browser logged to Dropbox in preview phase, getting message  "Couldn't preview this file",  after downloadin...
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tonekog's avatar
tonekog
Explorer | Level 3
3 years ago

Hi, 

 

In explorer
- filename with extensions
- click on file , message during opening

 

 

 


Dropbox via browser

 

BrTone 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If the images aren't opening on the site or your computer, then this could mean that the images were corrupted before syncing to Dropbox.

 

Did you upload these images manually to the site itself, via the mobile app, or did you move the files into the Dropbox folder?

  • carlosc9's avatar
    carlosc9
    New member | Level 2
    3 years ago

    Hi there!

     

    I have the same exact issue. Even though the images are jpg, I am not able to open them in a browser, in the desktop app, or in the mobile app.

     

    It could be that the images were corrupted when uploading them, but why is this happening? And what's the best way to upload images from my iphone to dropbox?

     

    For context, I uploaded the images from the mobile app. I created a folder, then I chose the option to upload photos.

     

    Appreciate your help.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to see that you're having this issue, carlosc9.

       

      Just to confirm, are you uploading the photos by opening the Dropbox app and tapping on the '+' icon?

       

      Or by sharing the photos to Dropbox through the Photos app?

      • carlosc9's avatar
        carlosc9
        New member | Level 2
        3 years ago

        Hi Hannah. Thank you for getting back to me so quickly.

         

        The first option. I am opening the Dropbox app and tapping on the '+' icon.

         

        After a few tries, I was able to upload a smaller amount of pictures, but the issue seems to still be there as half of those uploads keep showing the same issue. I am not sure why this is happening.

         

        Could help me troubleshoot or find the cause of this?

         

        Thanks!

         

    • tonekog's avatar
      tonekog
      Explorer | Level 3
      3 years ago

      carlosc9 , 

       

      can you check, when your  damaged file was modified, is any relation with time from mine case ? 

       

      Can you check please ? 

       

      Br, Tone

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