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Cannot open photos files (*jpg, *.jpeg, *.png)
Hi,
I have problem with opening of photos files, stored on Dropbox.
Browser
Using browser logged to Dropbox in preview phase, getting message "Couldn't preview this file",
after downloadin...
Hi there!
I have the same exact issue. Even though the images are jpg, I am not able to open them in a browser, in the desktop app, or in the mobile app.
It could be that the images were corrupted when uploading them, but why is this happening? And what's the best way to upload images from my iphone to dropbox?
For context, I uploaded the images from the mobile app. I created a folder, then I chose the option to upload photos.
Appreciate your help.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorSorry to see that you're having this issue, carlosc9.
Just to confirm, are you uploading the photos by opening the Dropbox app and tapping on the '+' icon?
Or by sharing the photos to Dropbox through the Photos app?
Hi Hannah. Thank you for getting back to me so quickly.
The first option. I am opening the Dropbox app and tapping on the '+' icon.
After a few tries, I was able to upload a smaller amount of pictures, but the issue seems to still be there as half of those uploads keep showing the same issue. I am not sure why this is happening.
Could help me troubleshoot or find the cause of this?
Thanks!
- Hannah
Thanks for the update here, Carlos.
It is very strange that they don't open on the website, mobile app or locally on your computer, this definitely indicates that they're corrupted somehow.
But uploading them to Dropbox like that, wouldn't cause them to get corrupted.
If you download them from our website and open the downloaded version on your computer, what do you see?
Try downloading from different browsers too, if you can.
I have exactly the same problem.
Has there been a resolution to this?
Here are my steps:
- Take photos on an iPhone. When I send the photos to a windows device e.g. via Slack or email, I can view the photos without error
- Use the Camera Uploads feature on the Dropbox iPhone App to sync my photos with Dropbox cloud storage
- Open the sync'd Dropbox/ Camera Uploads folder on my laptop and attempt to open any image and receive the same error message.
Dear all,
Since I have problem also with some other filetypes, not only photos (*.jpg), I investigate more, and I found the "same point" of issues.
All files, which are corrupted was changed at the same time :
Information
Modified : 28 April 2020 at 17:47.
All files, which are damaged are modified at this time. There are *.jpg, *.xls, *.xlsx, *.pdf.
At this moment files are modified only inside Dropbox area on my harddrive, out of Dropbox area there no any file on my hardrive damaged.
It looks like something was demaged inside Dropbox storage. Is it some how restorable or recognizable, what was executed at that moment.
Let me know,
Thanks,
Regards, Tone
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