Forum Discussion

tonekog's avatar
tonekog
Explorer | Level 3
3 years ago

Cannot open photos files (*jpg, *.jpeg, *.png)

Hi,  I have problem with opening of photos files, stored on Dropbox. Browser Using browser logged to Dropbox in preview phase, getting message  "Couldn't preview this file",  after downloadin...
desktop
Error Messages
Preview
View
Web
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to see that you're having this issue, carlosc9.

 

Just to confirm, are you uploading the photos by opening the Dropbox app and tapping on the '+' icon?

 

Or by sharing the photos to Dropbox through the Photos app?

carlosc9's avatar
carlosc9
New member | Level 2
3 years ago

Hi Hannah. Thank you for getting back to me so quickly.

 

The first option. I am opening the Dropbox app and tapping on the '+' icon.

 

After a few tries, I was able to upload a smaller amount of pictures, but the issue seems to still be there as half of those uploads keep showing the same issue. I am not sure why this is happening.

 

Could help me troubleshoot or find the cause of this?

 

Thanks!

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update here, Carlos.

     

    It is very strange that they don't open on the website, mobile app or locally on your computer, this definitely indicates that they're corrupted somehow.

     

    But uploading them to Dropbox like that, wouldn't cause them to get corrupted.

     

    If you download them from our website and open the downloaded version on your computer, what do you see?

     

    Try downloading from different browsers too, if you can.

    • michael_j's avatar
      michael_j
      New member | Level 2
      2 years ago

      I have exactly the same problem.

       

      Has there been a resolution to this?

       

      Here are my steps:

      • Take photos on an iPhone. When I send the photos to a windows device e.g. via Slack or email, I can view the photos without error
      • Use the Camera Uploads feature on the Dropbox iPhone App to sync my photos with Dropbox cloud storage
      • Open the sync'd Dropbox/ Camera Uploads folder on my laptop and attempt to open any image and receive the same error message.

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey michael_j, sorry to hear about this.

         

        I tested this on my end, and I'm not having any issues, so let's see what we can find.

         

        Just to confirm, you're adding the photos to your Dropbox with Camera Uploads, right? Do they open fine when you preview them in the Dropbox app on your phone?

         

        On your computer, if you move them out of Dropbox, do they open?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!