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Philemon Paul's avatar
Philemon Paul
Explorer | Level 3
2 years ago

Cant download a file from Dropxbox

I cant download a "rar" file from my dropbox folder. It only goes 0,3GB and then it stops.

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9 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Do you know how big it should be? Is it giving any errors etc.?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Are you downloading to your account or downloading via browser? If your account doesnt have 6.1gb free it wont add it

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, Philemon Paul, let's jump right into this! 

     

    Have you tried a different browser, or an incognito tab on your current one, to check if you get the same behavior there? 

     

    Can you give it a go, and let me know how it goes? 

     

    Thanks! 

  • Philemon Paul's avatar
    Philemon Paul
    Explorer | Level 3
    2 years ago

    sry for the delay.
    I tried Microsoft Edge and the incongnito tab. In both attempts it cancelled at various stages. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Philemon Paul, have you only tried the process through Edge, or a different browser too? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Philemon Paul, just to confirm we've checked everything, can you also clear your main browser's cache, to see if that helps?

     

    Also, which versions of these browsers are you using? Are they up to date?

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