Cant download a file from Dropxbox

Do you know how big it should be? Is it giving any errors etc.?

The file is 6.1GB

Are you downloading to your account or downloading via browser? If your account doesnt have 6.1gb free it wont add it

i uploaded it to my account and downloaded it via browser

Hey there, Philemon Paul, let's jump right into this! 

Have you tried a different browser, or an incognito tab on your current one, to check if you get the same behavior there? 

Can you give it a go, and let me know how it goes? 

Thanks! 

sry for the delay.
I tried Microsoft Edge and the incongnito tab. In both attempts it cancelled at various stages. 

Hey Philemon Paul, have you only tried the process through Edge, or a different browser too? 

chrome and then edge 

Hey Philemon Paul, just to confirm we've checked everything, can you also clear your main browser's cache, to see if that helps?

Also, which versions of these browsers are you using? Are they up to date?