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Can't open any files
Can't open any files in Dropbox inc PDF file, word, excel. A window popped up and said' There was an error opening this document. The file cannot be accessed by the system.
But all the files can be reviewed and downloaded from online login.
How to fix them up?
Thanks for getting back to me, Miranda-info.
Are the files in your Dropbox folder set to online-only by any chance?
If they are, can you try right-clicking on a file and select it to be local from the Smart Sync option? Are you able to open it then?
Let me know of any updates!
6 Replies
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- Lusil
Dropbox Staff
Hey there Miranda-info, thanks for checking in with us!
From what I understand, you're trying to access these files locally on your computer. Could you clarify for me:
- What you see when you hover over your Dropbox icon that's next to your computer's clock? A screenshot of this (without any personal info) would be very helpful.
- If you're trying to open them from the desktop app or Finder/Windows Explorer?
Let me know what you find!
Hi Lusil
Thank you for your reply.
You are right, local files on my laptop can't be accessed.
The screenshot of Dropbox icon is attached. And I tried to open them from Chrome. (image link is broken, can not be displayed)
Hi Lusil
I tried to open them from Chrome, and it worked. Each file can't be opened.
- Lusil
Thanks for getting back to me, Miranda-info.
Are the files in your Dropbox folder set to online-only by any chance?
If they are, can you try right-clicking on a file and select it to be local from the Smart Sync option? Are you able to open it then?
Let me know of any updates!
Hi Lusil
Change Smart Sync to Local on the Dropbox Preferences settings, and now I'm able to open the files. Thank you for your advice!
- Lusil
Awesome! Thanks for keeping me in the loop, Miranda-info.
If you have any other questions, you know where to find us. :sunglasses:
In the meantime, have a lovely day and week ahead!
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