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Forum Discussion
Can't open files in 3ds MAX that are on Dropbox
**Just thought I'd edit this top post**
I think this has been resolved quietly by either Dropbox or Autodesk, as I no longer have any problems
with syncing or anything.
Hello all,
Similar to this issue :-
( if not identical.. )
I recently moved over to a new PC, and since then I have been having loads of issues opening older ( older than my new PC ) files that are stored on Dropbox. I never had any issues before, and for some reason, some files do work...
My setup is identical, as far as MAX and Dropbox are concerned at least.
There is no issue with missing or corrupt files, or versions of 3ds MAX.
I get this error ( file names redacted...):-
I also get similar issues with some materials, where MAX can't find the texture files...
If anyone has any idea I would be very grateful. It's driving me mad. I am convinced there's some kind of simple solution
that will have me slapping my forehead ( there may not be.. ).
Thanks !
- Megan
Dropbox Staff
Hi NikLG, I hope you're having a great day so far!
Can you let me know if all of your files are synced locally or online-only?
Keep in mind that the error in the screenshot isn't coming from Dropbox directly.
Keep me posted.They are synced locally when I open them.
If it helps, it seems to be only 3ds MAX that has the issue.
Yesterday, I opened a file in Photoshop that MAX wouldn't open, and resaved it to Dropbox with the same
name, and in the same location, and MAX would then see it and open it.
So it may well be a MAX issue rather than Dropbox...
I have exactly the same thing. It works on files on the machine where they originated , it no longer opens on my other machine tho.
As an aside there is there is a thread on this on the autodesk forums. it's definetly a dropbox thing. because if you copy paste the file (even in fropbox) it fixes the issue.
https://forums.autodesk.com/t5/3ds-max-forum/dropbox-will-preview-a-3ds-max-file-but-won-t-open-it/td-p/10330352
Hi,
Has someone found a solution to this problem?
We just hired a new team member and he is now unable to work on our projects.
Best,
- Walter
Hi samrikken, sorry to hear you're having issues with this.
Could you please share some additional information so that we can assist further?
For example, are the problematic files locally available or online only? Are you perhaps getting any specific errors?
If so, a screenshot would also help!
Hi Walter,
Thanks for you reply.
Our problem is about the same as descripted before.
We work with a remote team on 3DS Max projects with all files shared within a dropbox folder.
Up until now we had never any troubles with it. Now our new teammate is unable to get 3DS max to find the files in the dropbox folder.
He can open the 3D files and all works well, only 3DS Max can find/connect to all the textures that are also shared inside dropbox. So that is pretty useless. We receive the error seen below:
We have discovered that textures that are within the same folder of the 3D file are loaded into 3DS Max.
Only the textures that are within a different folder 3DS Max can not open. We can find them in the image browser, but when opening the texture we get the error: File ... could not be found.
*Putting all textures within the same folder can be a short term solution but it is not something are able to uphold long-term.
