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NikLG's avatar
NikLG
Explorer | Level 4
5 years ago

Can't open files in 3ds MAX that are on Dropbox

**Just thought I'd edit this top post** I think this has been resolved quietly by either Dropbox or Autodesk, as I no longer have any problems with syncing or anything.   Hello all, Similar to t...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey samrikken, thanks for returning and giving us some updates on this, I appreciate it! 

 

Also, lukaszwolenski, since I can't access the shared link (due to security restrictions) I'd be most thankful, if you could attach the screenshots directly to your Community response. When you click to respond back to me, you should have a little camera-like icon that will allow you to attach them here. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi lukaszwolenski, could you try marking the folders as online-only, and then mark it as offline again?

  • Gika's avatar
    Gika
    New member | Level 2
    4 years ago

    I have the same problem.
    I bought a new laptop and can't open my 3DS Max files, even though I made the whole folder local.

    The only way I can open them, is copying them, which makes it very unpractical.

    I can't open the local file (green tick), only the copy I just made.

     

    Has anyone found a solution for this problem?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Gika, let's jump right into this! 

     

    Is the copy of the file, also a local one? Also, which version of the app do you use on your end? 

     

    Let me know more!

  • Gika's avatar
    Gika
    New member | Level 2
    4 years ago

    Hi Megan,

     

    It's super weird, but the files that I tried to open before I completed making my files local can't be opened unless copied, but the others seem to be opening normally, so far.

    I installed Dropbox version 162.4.5419 on my laptop.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Gika, let's try one more thing. 

     

    Can you try to move an example file that this is happening to; out of your Dropbox folder, and back in? Then check if you notice the same behavior afterwards. 

  • lukaszwolenski's avatar
    lukaszwolenski
    Explorer | Level 4
    4 years ago

    This move will solve the problem, it was the only solution that worked for me for this issue.

  • mariohyeah's avatar
    mariohyeah
    New member | Level 2
    3 years ago

    The reason didn't work for me was that i had kind of mess of local-online folders. Being online the main folder and local the textures one, let's say.
    So, I make the project root folder local again, the next too, until the textures folder. Then I can make the rest, not interested, online

     

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