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DBar7's avatar
DBar7
Helpful | Level 5
2 years ago
Solved

Can't view files in shared folder - I keep seeing a black screen

Hello, I am hacing trouble viewing files, more specifically pdfs, that I've uploaded to a shared folder. I cannot preview in dropbox, and every time that I choose open in new tab, it takes me to a ne...
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  • DBar7's avatar
    DBar7
    2 years ago

    I believe Ive figured it out, it was an ad block extension that I had conflicting with the dropbox opening of files. Thank you for your response. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Have you tried clearing your cache and cookies on your browser? 

 

It sounds like a fault with some software conflicting

  • DBar7's avatar
    DBar7
    Helpful | Level 5
    2 years ago

    Since posting ive cleared my cache and cookies, as well as updated my google chrome browser. I am still having the same problems viewing 

  • DBar7's avatar
    DBar7
    Helpful | Level 5
    2 years ago

    I believe Ive figured it out, it was an ad block extension that I had conflicting with the dropbox opening of files. Thank you for your response. 

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