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ckjmm's avatar
ckjmm
Explorer | Level 4
4 years ago

Clicking online-only files in new Dropbox (cloud storage location version) doesn't work

When you click on a file that has never been synced, MacOS tries to open the file using Dropbox as the default app which results in the file not opening. For a .jpeg you have to go into Get Info and ...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi ckjmm, thanks for bringing this to our attention.

 

We've not experienced this on our devices. In general, the OS itself should be able to determine the default app for which app to use to open files.

 

If it isn't doing so automatically, then there may be a setting on the system which has changed.

 

Have you tried changing the default apps on your machine to prevent this from occurring again?

ckjmm's avatar
ckjmm
Explorer | Level 4
4 years ago
Yes, changing the default app doesn’t change it. Admittedly I am also running the public beta of Ventura 13.1 which has broken aliases to dropbox files. I’m only running the beta as Apple broke spotlight search in Mac mail in 13.0.1.

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