Forum Discussion

ckjmm's avatar
ckjmm
Explorer | Level 4
4 years ago

Clicking online-only files in new Dropbox (cloud storage location version) doesn't work

When you click on a file that has never been synced, MacOS tries to open the file using Dropbox as the default app which results in the file not opening. For a .jpeg you have to go into Get Info and ...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi all, thank you for your reports so far. 

 

For anyone still affected by this, would it be OK if we reach out via email to have a further look internally?

 

While at it, I can see that your ticket is now closed in our system SamPT - if you're still having issues with this, you could respond to the expert handling your case there. 

ulba's avatar
ulba
Helpful | Level 5
4 years ago
yes please, I want it to be fixed soon as possible
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Sure thing ulba - you've got :envelope:

     

    At your convenience, please have a look at your email's inbox and we'll take it from there. 

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