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Norfolk VHF
4 years agoHelpful | Level 6
DB thinks I am offline
Both my laptop and desktop are connected to my account. This issue is with my desktop only.
If you are reading this it is because my internet is working fine, as I proved outside of DB. It's also true that I can perform tasks such as saving to the servers, which wouldn't happen if my internet were awry.
But if I try to use Preview, I get a message saying we can't do that because you are offline. (Again, the same file opens fine on my laptop.) If I click the chat button, nothing happens. When I tried to send an e-mail to Support, I got a curt message saying we can't do that now. Let's see if this last possibility of getting help obtains.
I tried restarting my computer, quitting and re-entering the program, but the issue continued. I then tried logging out and back in, but nothing works.
Again, the system is happy to accept my data, but insists I am offline when I'm not.
Bingo! Thanks, Walter. Preview behaved normally on a different browser. Two points worth making. I had tried going Incognito within Chrome, but still got the error message. Also, my laptop, where Preview always worked fine, is also running Chrome.
So, it's clearly not Chrome itself, but apparently just its cache on my desktop computer. I don't know how long it will take me to learn to clear that, but when I do I will come back with a (hopefully final) report! Stay tuned.
(I should also answer about that shared file. Still got error message here on Chrome.)
25 Replies
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- Norfolk VHF4 years agoHelpful | Level 6
No issues with dowloading. Just with reading pdf's and such, and listening to audio files. DB thinks I'm offline even while accepting new files and updates to its servers. So far, that only affects my use of Preview.
- Walter4 years ago
Dropbox Community Moderator
Have you tried clearing your browser's cache lately or another browser perhaps Norfolk VHF?
Do you still get the same error?
Also, if you access the shared link from this page, does it give you the same error?
- Norfolk VHF4 years agoHelpful | Level 6
Bingo! Thanks, Walter. Preview behaved normally on a different browser. Two points worth making. I had tried going Incognito within Chrome, but still got the error message. Also, my laptop, where Preview always worked fine, is also running Chrome.
So, it's clearly not Chrome itself, but apparently just its cache on my desktop computer. I don't know how long it will take me to learn to clear that, but when I do I will come back with a (hopefully final) report! Stay tuned.
(I should also answer about that shared file. Still got error message here on Chrome.)
- Norfolk VHF4 years agoHelpful | Level 6
SOLUTION: clear cache on browser, restart computer.
Credit to Walter above, but I wanted it to be clear that of several things he suggested in a single message, this is what worked for me. I was glum at first, because I still got the error message right after clearing the cache. I decided to try restarting the computer and now everything works fine again.
Thanks to all for your input.
- Walter4 years ago
Dropbox Community Moderator
Glad to hear it's sorted now Norfolk VHF and thanks for keeping us in the loop too.
See you around the Community and have a lovely weekend!
- Norfolk VHF4 years agoHelpful | Level 6
Unfortunately I have to reinstate this thread. The problem I had, non-functionality of Preview with the error message that I am offline when I'm clearly not, has returned. I had functionality for a few days after clearing cache on Google Chrome and restarting, but that no longer works.
Preview works fine on Chrome on my laptop, and fine on this desktop on a different browser.
- Norfolk VHF4 years agoHelpful | Level 6
[Update: problem returned after a few months, even on my new Brave browser.] Ok. Time to wrap up this thread. This is not a Dropbox issue. Like Dropbox, DoorDash relies, apparently, on the browser I use to discern whether I am online. The Google Chrome on my desktop is damaged, and even clearing the complete browser history only works to fix it for a couple of days. Just as I was still able to update files in Dropbox despite the error message, so here I was still able to order my food despite the warning message.
I downloaded the Brave app, and will have to get used to using it. Thanks to all for your input. I learned a lot.
- Norfolk VHF3 years agoHelpful | Level 6
This is a Dropbox issue after all. It now says, yet again, I am offline (when I'm not, and can perform numerous functions that would require a dynamic connection to work, such as saving updated files). It happens on both Chrome and Brave.
Am I really the only person with this issue?
- Hannah3 years ago
Dropbox Community Moderator
Hey Norfolk VHF, sorry to see you're having this issue again.
Do you perhaps have any security apps/extensions on your browser or generally your computer, like an antivirus, firewall, VPN etc. that might be causing this issue?
If you can, please temporarily disable them and let us know what you find.
- Norfolk VHF3 years agoHelpful | Level 6
Thanks, but I have nothing of the kind. I wanted, before, someone to tell me where and when this error page is activated in DB. How it wouldn't be superseded when I perform function after function dependent on the very connectivity it is claiming I don't have.
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