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denwahwoo's avatar
denwahwoo
Explorer | Level 3
3 years ago

Desktop App Notifications not taking me to comments...

Hi all,   In the last week, any new notifications I get for comments on a shared file, still show in my app (taskbar pop-up) but when I double-click the notification, it takes me to the shared file...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey denwahwoo, sorry to hear you're having issues with this.

 

Could you clear your browser's cache and let us know how it goes?

 

If the issue persists, you could also try another browser or a private browsing window, with no extensions or plugins running.

 

In any case, please keep us posted!

denwahwoo's avatar
denwahwoo
Explorer | Level 3
3 years ago

Hi Walter,

 

Thanks for the quick response.

 

Yes, Ive tried clearing browser cache and deleting the 2 plugins I had running. Ive also tried refreshing Firefox and reinstalling Firefox too, all to no avail. I also tried it it Edge, totally untouched as I dont use it. I even changed my default browser to edge and tried again, still nothing...

First screenshot here is the blank link from the Notifications by double-clicking in system tray dropbox app on the comment notification... the second image is if I go into my DB folder and right-click the shared file "View on dropbox.com" shared, which works perfectly.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi denwahwoo, thanks for the added info! 

     

    Can you let me know which version of our app you use on your end? 

     

    In order to find this, you can locate your Dropbox icon. It would be on your task bar, next to your WiFi and hover your mouse there. That should give you some numbers. Can you share them with me? 

     

    Also, did you notice this behavior on specific file types, or is it not consistent? 

    • denwahwoo's avatar
      denwahwoo
      Explorer | Level 3
      3 years ago

      HI Megan,

       

      yes of course, those numbers are 169.4.5684

    • denwahwoo's avatar
      denwahwoo
      Explorer | Level 3
      3 years ago

      HI again Megan,

       

      Most of our shared files are PDFs but it happens on ALL filetypes. I had updated my app recently as I thought it may be that issue. Im now thinking that maybe the other people that comment on shared files havent updated their app which may be causing the issue? Ive asked them to tell me the version number they have too...

      thanks for your help

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi denwahwoo, keep us updated with their version apps as well for us to assist further!

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