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Desktop App Notifications not taking me to comments...
Hi all, In the last week, any new notifications I get for comments on a shared file, still show in my app (taskbar pop-up) but when I double-click the notification, it takes me to the shared file...
Most of our shared files are PDFs but it happens on ALL filetypes. I had updated my app recently as I thought it may be that issue. Im now thinking that maybe the other people that comment on shared files havent updated their app which may be causing the issue? Ive asked them to tell me the version number they have too...
thanks for your help
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi denwahwoo, keep us updated with their version apps as well for us to assist further!
Jayof course. I did ask and the main other user and they have the same app version as me, but they never use it, they only use dropbox online / web version, as do the rest of the users, but that has always been the way and its always worked for all of us.
I am normally fully conversant with using a PC, the apps, updating and fault finding etc but this one has stumped me! as I didnt knowingly change anything!
One thing that does stand out to me though, is the full file address when looking at the shared file from the 2 options...
from option "view on dropbox.com" in my dropbox local folder with the file, takes me direct to the online file...
https://www.dropbox.com/preview/ParentFoldername%20first%20last/folder%20name/next%20folder%20name/filename.pdfor by double-clicking the notification of the comment in the desktop app takes me to...
https://www.dropbox.com/preview/ParentFoldername%20first%20last/folder%20name/next%20folder%20name/filename.pdf which is the same BUT with an added long string of letters after...
"?dl=0&r=AB0TGsvPxCp9Q7DsKiKBFo0rPJNB6kw blah blah....#comment_id=pid_comments:AAA.....blah blah....trISJO" (about 4x longer than this!)
I want to be able to just click the notification again to take me to the file WITH the comments!
thank you all in advance- Jay
In the first image you posted earlier in this thread, there doesn't seem to be any Dropbox logos at all. Which URL is this one pointing, the longer or shorter one you gave just now?
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