Hi--- I keep all my photos on Dropbox. It's usually great-- I open the app and scroll back and go back literally years and years and years. If I want to see a photo from November 2014, I could usually just scroll back there (it takes a while, but always worked). Today, when I went to do that, I got to the end of 2019 and then my app says "Display Limit Reached" and won't show me any more photos. I came on to the computer to check from dropbox.com. Nope. Not there either. I cannot see or find or even know where to start to find my photos. THOUSANDS AND THOUSANDS. I pay for a subscription service. My account shows that I have space remaining (a LOT of space) so what's up? Where are my photos??? PLEASE HELP!!!

I’m having the exact same problem. Dropbox won’t let me scroll past 2017. It says to search in “Files” but I did not put my photos in files. Dropbox has allowed me to see all of my photos that I’ve uploaded to them up until the recent past. I should have full access to all of my photos, as should everyone. Please, I BEG YOU, please fix this problem! Or I will have to go to a competitor’s platform for backing up my photos. Your forum does not have the functionality to attach screenshots here. I do have one though. Please someone other than a robot look deeper into this. This is unacceptable!Thank you for your prompt attention to this huge problem.

I have the same problem. I don't know if it's part of their recent update but I also get the Display Limit Reached when scrolling all the way down. I try searching up time stamps in Files but they never show all the pictures from the date I put so it's not accurate. I have more than 100,000 pictures saved from over the years. I want the limitless scroll back.

Also. It doesn’t work on the browser. Moreover, I want access to my photos on my phone again — in the app— as I had for years and years and years.

I’m in the process of trying to transfer all of my photos from Dropbox to google photos. With them you can search for images by several different ways and filters. That has been extremely helpful to me. I refuse to pay almost $14 a month for something that isn’t even working.Good luck!!!

Yes! This is my exact situation! They need to fix this. I’m going to migrate everything out of Dropbox and cancel it otherwise.

"Display Limit Reached" message when trying to view my photos

52 Replies

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Hannah
Dropbox Community Moderator
4 years ago
Hey aa592, thanks for bringing this to our attention.

Are you seeing this behavior in the camera uploads folder? Or other folders as well?

Can you send me a screenshot of this error message?

And can you clarify what you see on the website? Do the photos not appear at all, or do you get the error there too?

Keep me posted.
parmessy
Helpful | Level 5
4 years ago
I have the same problem. I don't know if it's part of their recent update but I also get the Display Limit Reached when scrolling all the way down. I try searching up time stamps in Files but they never show all the pictures from the date I put so it's not accurate. I have more than 100,000 pictures saved from over the years. I want the limitless scroll back.
Walter
Dropbox Community Moderator
4 years ago
Hey parmessy, sorry to hear you're having issues with this.

Could you clarify the platform you're noticing this on and send us a screenshot of the exact error you're seeing as well?
Mvj15208
Explorer | Level 4
3 years ago
I’m also having this problem when using the app in the photos section.
Unfortunately it won’t let me add a photo of the issue
Jay
Dropbox Community Moderator
3 years ago
Hi Mvj15208, could you attach a screenshot showing where you're experiencing this behavior?
Mvj15208
Explorer | Level 4
3 years ago
This is happening in the app. How do I send you a picture?
Walter
Dropbox Community Moderator
3 years ago
Hey Mvj15208, sorry to jump in, but I wanted to mention that you should be able to attach a screenshot in your reply from within your reply's box via the photo icon.

If you're not seeing it, you can send us a shared link to the screenshot instead.
katehannigan
Helpful | Level 7
3 years ago
Hello, I am having the same issue with “display image reached” message.
Megan
Dropbox Community Moderator
3 years ago
Hey katehannigan, thanks for posting here!

Would you mind sharing a few screenshots with me, of what you see on your end?

Which version of the mobile app do you currently use?

Keep me posted on the results!
katehannigan
Helpful | Level 7
3 years ago
Hi Megan, thanks for replying. I have version 290.2.2. And here is a screen shot of “display limit reached” message. I have many more years of photos than this.

https://www.dropbox.com/s/6x62i7bebo428ss/Dropbox%20screen%20shot.jpg?dl=0