Forum Discussion

tl015's avatar
tl015
New member | Level 2
5 years ago

Dropbox Notification saying file is open in google sheets

Hi, I'm having trouble opening a file in excel online.  When attempting to open the document, I receive a notice that says that the file is currently open in google sheets so I can only view in excel...
desktop
Error Messages
View
Web
angelob3's avatar
angelob3
New member | Level 2
4 years ago

currently having the exact same issue, were you able to find a solution? No one I'm working with says they opened it on sheets, but we are all receiving the same error as you've posted.

angelob3's avatar
angelob3
New member | Level 2
4 years ago

Hello,

 

When trying to open a file in excel file on Microsoft Excel For Web I am receiving this error: 

"Want to see the latest version and edit?
Right now people are working on this file in Google Sheets. You can see updates and edit there."
 
However, none of the people in my shared folder are using Google Sheets, we all use the Excel for Web version. Any ideas on how to bypass this and edit on the excel version? When I can get past this screen to the excel version, it is in view only mode and says the file is locked... but it's my file and I nor anyone else has locked it?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi angelob3, let's see what we can find on this! 

    Would you mind sharing a screenshot of the error you received with me so I can see this? 

    Do you see this error when trying to open the file using a different browser?

    Thank you.
    • placey's avatar
      placey
      Explorer | Level 3
      4 years ago

      I had this too. I resolved it by logging out of Dropbox and back in again. ¯\_(ツ)_/¯

      • Chrism77's avatar
        Chrism77
        Explorer | Level 4
        3 years ago

        I am receiving the same error as messages the previous posts.  Has there been any resolution to this problem?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!