Forum Discussion

tl015's avatar
tl015
New member | Level 2
5 years ago

Dropbox Notification saying file is open in google sheets

Hi, I'm having trouble opening a file in excel online.  When attempting to open the document, I receive a notice that says that the file is currently open in google sheets so I can only view in excel...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi angelob3, let's see what we can find on this! 

Would you mind sharing a screenshot of the error you received with me so I can see this? 

Do you see this error when trying to open the file using a different browser?

Thank you.
placey's avatar
placey
Explorer | Level 3
4 years ago

I had this too. I resolved it by logging out of Dropbox and back in again. ¯\_(ツ)_/¯

  • Chrism77's avatar
    Chrism77
    Explorer | Level 4
    3 years ago

    I am receiving the same error as messages the previous posts.  Has there been any resolution to this problem?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to hear you’re having the same issue, Chrism77. 

       

      Have you also tried to log out and then, log back in to your Dropbox account? 

       

      Besides that, and if you’re seeing the exact same message as the one showing on the screenshot above, you can try to click on the “View-only in Excel for the web” option, close it and then, try once more to open your file. 

       

      Let me know if any of this works for you.

      • Chrism77's avatar
        Chrism77
        Explorer | Level 4
        3 years ago

        Tried both of these solutions.  Still have same issue.   

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