Forum Discussion

tl015's avatar
tl015
New member | Level 2
5 years ago

Dropbox Notification saying file is open in google sheets

Hi, I'm having trouble opening a file in excel online.  When attempting to open the document, I receive a notice that says that the file is currently open in google sheets so I can only view in excel...
desktop
Error Messages
View
Web
Chrism77's avatar
Chrism77
Explorer | Level 4
3 years ago

I am receiving the same error as messages the previous posts.  Has there been any resolution to this problem?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to hear you’re having the same issue, Chrism77. 

 

Have you also tried to log out and then, log back in to your Dropbox account? 

 

Besides that, and if you’re seeing the exact same message as the one showing on the screenshot above, you can try to click on the “View-only in Excel for the web” option, close it and then, try once more to open your file. 

 

Let me know if any of this works for you.

  • Chrism77's avatar
    Chrism77
    Explorer | Level 4
    3 years ago

    Tried both of these solutions.  Still have same issue.   

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Chrism77, sorry to hear this persists for you. 

     

    I'm not sure if this would do the trick, but have you tried disconnecting the integration from your Connected Apps tab and re-connecting it through the App Center anew? 

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