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cybrojo's avatar
cybrojo
Helpful | Level 5
3 years ago
Solved

Dropbox says I'm offline when I'm online

When trying to view my files I receive the message that they cannot be viewed because I am off line.  I am online logged into my account.  Also the help chat does not work.  Any help out there?  Thanks

 

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  • cybrojo's avatar
    cybrojo
    3 years ago

    Solved the problem!  Rebooted my computer and that did the trick.  Why so hard to remember the most obvious solutions?  

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey cybrojo, thanks for bringing this to our attention.

     

    Can you clarify where you're having this issue? 

     

    Is it on our website, the desktop app or the mobile app?

     

    If you can also send us a screenshot of the error, that would also help a lot.

     

    Thanks in advance!

  • cybrojo's avatar
    cybrojo
    Helpful | Level 5
    3 years ago

    Thank you Hannah,  

     

    It is on the dropbox website access.  I log in and go to my files.  https://www.dropbox.com/home/...

    If I select a file with check off box I can see the small thumbnail.

    When I click on the image for a larger view, I receive message that I am offline.  See screen shots.

    This is happening with all files.  Thanks for any help here.

     

     

  • cybrojo's avatar
    cybrojo
    Helpful | Level 5
    3 years ago

    Solved the problem!  Rebooted my computer and that did the trick.  Why so hard to remember the most obvious solutions?  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Awesome news, cybrojo! 

     

    If you need anything else, we'll be one post away. See you around in the Community!

  • cybrojo's avatar
    cybrojo
    Helpful | Level 5
    3 years ago

    Thank you Hannah and Megan!  Appreciate your support.

    CybroJo

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