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Dropbox stuck on downloading
My client has given me access to their dropbox which has a bunch of very large files in it that I can download and edit.
We keep running into a very annoying problem. I have to be selective about s...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi TrueSky, sorry to hear you're having issues with this.
Can you clarify the size of the files we're talking about?
Apart from that, could you please let me know your computer's OS and the version of the desktop app installed there?
Also, have you tried a clean, advanced reinstall too?
Let me know how you get on!
Can you clarify the size of the files we're talking about?
Apart from that, could you please let me know your computer's OS and the version of the desktop app installed there?
Also, have you tried a clean, advanced reinstall too?
Let me know how you get on!
- Thank you for your reply, Walter.
I don't know if I did an advanced reinstall, I did so many things around the same time. I guess I can try that next.
These files are very large: 30 - 300 GB per file or so.
This is on Windows 10 pro. Not sure if the desktop version, but it's been happening for the last 6 months off and on so I'm sure multiple versions.- MeganHey there, TrueSky, I hope you're doing well!
With files that reach up to 300GB in size, it makes sense for the app to need time to sync the entire content.
As for the advanced re-install Walter suggested, that would be a nice idea. Give it a go, and let us know how it goes.I will try to advanced reinstall after I'm through using the files (which finally downloaded). I'm on a major time crunch.
However, I don't believe it's a matter of the files just needing time to sync. It will literally sit for hours doing nothing other than say 'downloading' when this happens. When I switch a VPN or something on, often it will start moving again pretty much immediately. But I've had more than one occasion where I left everything running and came in the next morning, only to be incredibly frustrated that nothing else was downloaded... despite the apparent busy-ness of the app.
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