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dbolton1202's avatar
dbolton1202
New member | Level 2
10 years ago
Solved

Error 500 when attempting to sign in on the site

i am getting an error 500 when i try to sign in

 

ive already cleared my cache and tried using a different browser

 

i submitted a bug report using the "self serve tool" and received an automated response to use the "self serve tool"

 

this has been going on since yesterday and i dont see any outages listed on the outages page

 

someone please get back to me asap with a resolution

 

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago
    Try using a different browser, downloading it in smaller chunks, using Incognito mode and clearing the cache and cookies on your system.
  • PetteriHeng's avatar
    PetteriHeng
    New member | Level 2
    9 years ago

    Hi, it is Th 23 March 2017. I am trying to open the "Deleted Files" folder in DB but I get

    Error (500)

    Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

     

    I need to restore some files that were accidentally deleted, but I can't. Pls help. I've used two different browsers and both incognito and normal modes. Seems the problem is with DB service?

  • Mellepour's avatar
    Mellepour
    New member | Level 2
    9 years ago

    I have the same problem :// - and its only a 3 minut long audio file

  • AnneMC's avatar
    AnneMC
    Explorer | Level 4
    9 years ago

    Hi I'm having error (500) message too as I sign in.

     

    Error (500)

    Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

     

    any advice? 

  • aigarsj's avatar
    aigarsj
    New member | Level 2
    9 years ago

    The same problem. And it won't sync files either from desktop app (Mac OS). Though it allows to log into the community section with the same credentials.

  • ivancomia's avatar
    ivancomia
    New member | Level 2
    9 years ago

    Same here. Maybe it's an error with their servers

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