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Forum Discussion
Excel file downloaded from Dropbox does not open
I have recently started experiencing the following (on a Windows 10 Enterprise, Version 20H2 and OS build 19042.1526 machine). When I download an Excel file from Dropbox and want to open it locally (...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey BasicUserDE, sorry to hear you're having issues with this.
Could you please send us a screenshot of the exact error you're getting in order to have a visual as well?
Also, how exactly are you downloading the files? Are you using the website or the desktop app by any chance?
Any additional information is more than welcome!
Could you please send us a screenshot of the exact error you're getting in order to have a visual as well?
Also, how exactly are you downloading the files? Are you using the website or the desktop app by any chance?
Any additional information is more than welcome!
Hi Walter,
Thank you for your support!
With the initial settings in the Excel Trust Center settings to enable protected views (see first screenshot below), I get the error message shown in the second screenshot below. I don't know if this is due to a recent update on the Microsoft side, as none of this was happening before (with the exact same settings).
Once I remove the three checks in the Excel Trust Center, the error message does not appear anymore, and - as mentioned - Excel seems to attempt to open the file (as an owner file (hidden, with $ in its name)) is being created. However, then Excel does not open.
With any other Excel file, I am not experiencing these issues, Excel seems to be working just fine.
I am downloading the file from my Dropbox using the Dropbox website an the "download" button therein. Again, this very same procedure used to work just fine until recently.
- WalterThanks for the additional details and the screenshot too BasicUserDE
Could you clarify if this happens with only one specific file or others as well?
Also, do you get any different results if you download the file through another browser?
While we're at it, are you able to preview this file normally on our website?Walter I have no other reference file to compare this behavior against, as this is the only Excel file I have in my Dropbox.
I have tested the exact same process steps I laid out before using Microsoft Edge, with the same results (file being downloaded, but Excel crashing when trying to open). I normally use Google Chrome.
With both Edge and Chrome, I cannot preview the file in Dropbox. Opening it with the embedded Excel app in Dropbox, however, works just fine.
- WalterThanks for the additional information BasicUserDE
Could you please clarify the file type you're noticing this on and if you're running the latest version of MS Excel on your computer?
Also, did you reboot your device since you first noticed this?
Let me know when you get the chance and we'll take it from there.
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