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Excel file downloaded from Dropbox does not open
I have recently started experiencing the following (on a Windows 10 Enterprise, Version 20H2 and OS build 19042.1526 machine). When I download an Excel file from Dropbox and want to open it locally (...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the additional details and the screenshot too BasicUserDE
Could you clarify if this happens with only one specific file or others as well?
Also, do you get any different results if you download the file through another browser?
While we're at it, are you able to preview this file normally on our website?
Could you clarify if this happens with only one specific file or others as well?
Also, do you get any different results if you download the file through another browser?
While we're at it, are you able to preview this file normally on our website?
Walter I have no other reference file to compare this behavior against, as this is the only Excel file I have in my Dropbox.
I have tested the exact same process steps I laid out before using Microsoft Edge, with the same results (file being downloaded, but Excel crashing when trying to open). I normally use Google Chrome.
With both Edge and Chrome, I cannot preview the file in Dropbox. Opening it with the embedded Excel app in Dropbox, however, works just fine.
- WalterThanks for the additional information BasicUserDE
Could you please clarify the file type you're noticing this on and if you're running the latest version of MS Excel on your computer?
Also, did you reboot your device since you first noticed this?
Let me know when you get the chance and we'll take it from there.Walter as I am using a commercial Microsoft 365 subscription, I suspect that my Excel is a fairly recent (if not the newest) release. It is MSO (Version 2201 Build 16.0.14827.20198) 64-bit.
The file type I am noticing this on is xlsx (so no macros, VBA code or similar included in the file).
I have rebooted my computer several times since I first witnessed this behavior, with no changes to the result.
- WalterDo you happen to have any 3rd party apps or programs that might be monitoring your files BasicUserDE?
An antivirus or a 3rd party app for backup purposes for example?
If so, could you temporarily disable them and try to see if you get the error again?
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