Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Excel file downloaded from Dropbox does not open
I have recently started experiencing the following (on a Windows 10 Enterprise, Version 20H2 and OS build 19042.1526 machine). When I download an Excel file from Dropbox and want to open it locally (...
Walter I have no other reference file to compare this behavior against, as this is the only Excel file I have in my Dropbox.
I have tested the exact same process steps I laid out before using Microsoft Edge, with the same results (file being downloaded, but Excel crashing when trying to open). I normally use Google Chrome.
With both Edge and Chrome, I cannot preview the file in Dropbox. Opening it with the embedded Excel app in Dropbox, however, works just fine.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the additional information BasicUserDE
Could you please clarify the file type you're noticing this on and if you're running the latest version of MS Excel on your computer?
Also, did you reboot your device since you first noticed this?
Let me know when you get the chance and we'll take it from there.
Could you please clarify the file type you're noticing this on and if you're running the latest version of MS Excel on your computer?
Also, did you reboot your device since you first noticed this?
Let me know when you get the chance and we'll take it from there.
Walter as I am using a commercial Microsoft 365 subscription, I suspect that my Excel is a fairly recent (if not the newest) release. It is MSO (Version 2201 Build 16.0.14827.20198) 64-bit.
The file type I am noticing this on is xlsx (so no macros, VBA code or similar included in the file).
I have rebooted my computer several times since I first witnessed this behavior, with no changes to the result.
- WalterDo you happen to have any 3rd party apps or programs that might be monitoring your files BasicUserDE?
An antivirus or a 3rd party app for backup purposes for example?
If so, could you temporarily disable them and try to see if you get the error again?Walter I do, as I am on a business laptop. Due to the same reason, however, I cannot disable them (my employer's IT organization certainly could).
Before going that route, I tried the previously described procedure with my personal laptop, which is not nearly as well protected (only has an antivirus program on it) - again using the latest version of Google Chrome and a slightly more dated Excel version (Office Professional 2013) than on my business laptop.
In this case, while trying to open the file, Excel tells me that the file is damaged and cannot be opened.
If the file indeed were corrupted, this would put me in a very difficult position, as this file I am trying to retrieve from Dropbox is important, and I was planning to continue to work with it locally on my computer(s). What however speaks against this - in my opinion as a non-technical person - is that the web Excel version embedded into Dropbox continues to successfully open the file and allow me to interact with it.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
