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BasicUserDE's avatar
BasicUserDE
Explorer | Level 3
4 years ago

Excel file downloaded from Dropbox does not open

I have recently started experiencing the following (on a Windows 10 Enterprise, Version 20H2 and OS build 19042.1526 machine). When I download an Excel file from Dropbox and want to open it locally (...
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BasicUserDE's avatar
BasicUserDE
Explorer | Level 3
4 years ago

Walter I do, as I am on a business laptop. Due to the same reason, however, I cannot disable them (my employer's IT organization certainly could).

 

Before going that route, I tried the previously described procedure with my personal laptop, which is not nearly as well protected (only has an antivirus program on it) - again using the latest version of Google Chrome and a slightly more dated Excel version (Office Professional 2013) than on my business laptop.

 

In this case, while trying to open the file, Excel tells me that the file is damaged and cannot be opened.

 

If the file indeed were corrupted, this would put me in a very difficult position, as this file I am trying to retrieve from Dropbox is important, and I was planning to continue to work with it locally on my computer(s). What however speaks against this - in my opinion as a non-technical person - is that the web Excel version embedded into Dropbox continues to successfully open the file and allow me to interact with it.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thanks for the additional information BasicUserDE

May I reach out via email to have a further look internally? 
  • BasicUserDE's avatar
    BasicUserDE
    Explorer | Level 3
    4 years ago

    Walter please do. Do you have my Dropbox-registered e-mail address?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Yes, no worries BasicUserDE - I just sent you an email to the email address that's associated with your profile here on our Community.

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

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