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File explorer having issues displaying .jpg files again
I thought this problem had been resolved, but yesterday, my laptop and desktop both updated with 2023-03 Cumulative Update for Windows 11 for x64-based Systems (KB5023698)
Now, when I bring up ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi lesmezei, glad to know that the desktop is now working exactly as it should!
Now, onto the laptop: when you say that Task manager shows multiple background processes of Dropbox, could you send me a screenshot, in order for me to have a visual?
You also mentioned Dropbox Capture. Capture is a tool for users to create and communicate with screenshots, screen and audio recordings, and video messages.
To learn more about Dropbox Capture, please check out the following Help Center articles located here.
Could you send me a few screenshots of the errors you receive, when trying to preview your files using your laptop? Also, if you quit the Dropbox app, and try to preview the same content, are you able to do so?
Spoiler (Highlight to read)
I made recording. You should be able to view it at
link removed
My files are all in Dropbox. I'm not sure what you mean by turning it off. If I open One Drive I can view photos that are in One Drive Photo online on my laptop.
I tried to download Dropbox Capture per the instructions as seen on the video but the system wouldn't recognize the download file. You can also see how it doesn't recognize the .jpg files I tried to open on the video.
The Videos were made by Snipping Tool in MP4 format. Let me know if there's anything else you need.
Les
I made recording. You should be able to view it at :link removed My files are all in Dropbox. I'm not sure what you mean by turning it off. If I open One Drive I can view photos that are in One Drive Photo online on my laptop. I tried to download Dropbox Capture per the instructions as seen on the video but the system wouldn't recognize the download file. You can also see how it doesn't recognize the .jpg files I tried to open on the video. The Videos were made by Snipping Tool in MP4 format. Let me know if there's anything else you need.Les
- Megan
Hi lesmezei, I went ahead and removed your link due to security reasons.
For the same reason, along some restrictions on our end, we can't open these links. Could you send me a couple of screenshots, and attach them in your next reply?
Also, keep in mind that even if you temporarily quit the Dropbox app, you should still be able to view the content inside your Dropbox folder.
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