Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
"File is stored in an incompatible server location" error when opening Office files on Android
Device: Xiaomi 12T
Operating System/Browser (if using the web)
Android
Dropbox App Version/Browser Version
Dropbox 442.2.2
Question or Issue
A few days ago I couldn't open any excel or word file from Dropbox, like I did before. Dropbox shows this message: "example.xlsx is stored in an incompatible server location". How can I fix this problem? Why is happening this?
4 Replies
- Nancy
Dropbox Community Moderator
Hey Luis Sosa ! If you still want to attach your screenshot here, and you’re having any issues, please let us know.
- Hannah
Hey Luis Sosa , thanks for bringing this to our attention.
You should be able to attach a screenshot to your next reply, by clicking on the camera icon at the bottom of the reply box.
Otherwise, you can just copy it and paste it into the reply box, that should work too.
Yes, of course, the message is in spanish.
How do I post a screenshot?
I have a Dropbox Plus account.
- Mark
Super User II
Are you on a Dropbox for Business or Teams account at all?
Could you post a screenshot of the error?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
