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Forum Discussion

frillypants's avatar
frillypants
Explorer | Level 4
5 years ago
Solved

files appear on Mac and online, but not on PC

What am I doing wrong?   I have a system of collecting these files for a writing comp.  Download Word or PDF doc from emails, drag them from Downloads to Dropbox-->ParticularFolder (one of two)  ...
desktop
Download
Mac
sort
sync
windows
  • Walter's avatar
    Walter
    5 years ago
    Hey frillypants, thanks for using Dropbox and happy Friday!

    If the app is up to date in your system tray/menu bar, it sounds like those files may have an incompatible character in their names. 

    Could you have a look at this Help Center article and let me know if that's the case?

    Thanks!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey frillypants, thanks for using Dropbox and happy Friday!

If the app is up to date in your system tray/menu bar, it sounds like those files may have an incompatible character in their names. 

Could you have a look at this Help Center article and let me know if that's the case?

Thanks!
frillypants's avatar
frillypants
Explorer | Level 4
5 years ago

YES!  There was under 18 category, which I named as U/18. Hooray!!!!  So simple, thank you.  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hooray! Glad to hear it's sorted now frillypants.

    See you around the Community and have a lovely week ahead! 
    • dpl1979's avatar
      dpl1979
      New member | Level 2
      5 years ago

      Is there a way of searching my dropbox to find any files containing incompatible characters?

       

      I am seeing issues with the number of files downloaded but can't find a way to search for these characters?

       

      Many Thanks.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        5 years ago
        dpl1979 wrote:

        Is there a way of searching my dropbox to find any files containing incompatible characters?

        There is, but it's been broken for nearly a year. It will just hang your browser at the moment.

         

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