Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jgp's avatar
jgp
Helpful | Level 6
7 years ago
Solved

Full-text-search not working for Plus

Hi, I'm currently trying the Plus plan in order to substitute my Evernote account. One of the needed features is the "full-text-search" and as stated in dropbox webpage: "If you're a Dropbox Plus, ...
desktop
Dropbox Plus
File access
Mobile
View
Web
  • jgp's avatar
    jgp
    7 years ago

    Hi!

    Just tried again few minutes ago and now its working! Maybe you have to wait some days before the "full-text-search" feature is actually activated for a new Plus account?

    Anyway, thank you for your support!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for getting back to me here jgp!

Could you just clarify, are you searching for specific keywords in English or another language? Would you mind sending a screenshot of what you see (or lack of what you see) when searching for a specific word?

Also, out of curiosity, is the "Get started with dropbox" .pdf file in English in your account?

Keep me posted - thanks!

jgp's avatar
jgp
Helpful | Level 6
7 years ago

Hi !

I'm searching a specific keywork in english and the PDF file is also in english:

Selection_598.png

For example, If I look for the word "anywhere", no results are found:

Selection_600.png

It looks like I can only search for file names:

Selection_599.png

I'm currently in the Plus trial for IOS:

Selection_601.png

Tried with Firefox and Safari browsers. Same output for the 2.

Thank you!

  • jgp's avatar
    jgp
    Helpful | Level 6
    7 years ago

    Hi!

    Just tried again few minutes ago and now its working! Maybe you have to wait some days before the "full-text-search" feature is actually activated for a new Plus account?

    Anyway, thank you for your support!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks for those screenshots jgp, they're super helpful!

    So that we can do some further investigate into this, I've reached out to the email address associated with your Community profile. Please just check your inbox when you have a moment and we can take it from there if you'd like to.

    Thanks!

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago

      Hi again jgp, I didn't see your last post there!

      I'm very happy to hear that this is working for you now. :laughing:

      If you have any other issues with this or any questions, don't hesitate to give me a nudge back here. I'd be more than happy to help.

      I hope you have a great day!

      • ricky_nelson's avatar
        ricky_nelson
        New member | Level 2
        6 years ago

        Good Evening,

         

        I am having the same issue.

        Setup is in English, I have tried both windows desktop and iOS text search and it is not working.

        I registered the account maybe 4-5 days ago and suspected time was maybe needed for settings and documents to load.

        I am STILL unable to search text in a .pdf format.

         

        I am a dropbox plus subscriber and so this link sugestes I should be able: 

        https://help.dropbox.com/files-folders/sort-preview/search-content

         

        I realise that searchig text within images is available to Dropbox Professional customers, but mine is .pdf and I look to be on the correct plan.

         

        Thanks in advance and stay safe!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!