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jgp's avatar
jgp
Helpful | Level 6
7 years ago
Solved

Full-text-search not working for Plus

Hi, I'm currently trying the Plus plan in order to substitute my Evernote account. One of the needed features is the "full-text-search" and as stated in dropbox webpage: "If you're a Dropbox Plus, ...
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  • jgp's avatar
    jgp
    7 years ago

    Hi!

    Just tried again few minutes ago and now its working! Maybe you have to wait some days before the "full-text-search" feature is actually activated for a new Plus account?

    Anyway, thank you for your support!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hi again jgp, I didn't see your last post there!

I'm very happy to hear that this is working for you now. :laughing:

If you have any other issues with this or any questions, don't hesitate to give me a nudge back here. I'd be more than happy to help.

I hope you have a great day!

ricky_nelson's avatar
ricky_nelson
New member | Level 2
6 years ago

Good Evening,

 

I am having the same issue.

Setup is in English, I have tried both windows desktop and iOS text search and it is not working.

I registered the account maybe 4-5 days ago and suspected time was maybe needed for settings and documents to load.

I am STILL unable to search text in a .pdf format.

 

I am a dropbox plus subscriber and so this link sugestes I should be able: 

https://help.dropbox.com/files-folders/sort-preview/search-content

 

I realise that searchig text within images is available to Dropbox Professional customers, but mine is .pdf and I look to be on the correct plan.

 

Thanks in advance and stay safe!

  • jgp's avatar
    jgp
    Helpful | Level 6
    6 years ago

    Hello there!

     

    Maybe one of your devices where dropbox is installed has another language set diferent from english? In my case, I had to wait 2-3 days. It first worked in the website and after a week in the IOS app.

     

    You can also try to submit a ticket to support.

     

    Stay safe!

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