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PascalMahvi's avatar
PascalMahvi
Explorer | Level 3
3 years ago
Solved

Getting an error when clicking on a folder on my Mac

While I have access to my DB files online, when I click on the folder, it says "the folder XXXX can't be opened because you don't have permission to see the content" !    How can I fix the issue?  ...
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  • Walter's avatar
    Walter
    3 years ago

    Hey PascalMahvi, sorry to hear you're having issues with this.

     

    Could you please let me know the status and version of the desktop app as shown in your menu bar at the moment? Is it 'up to date' or still syncing?

     

    Have you granted Dropbox full disk access as outlined here by the way?

     

    Keep me posted, Pascal!

PascalMahvi's avatar
PascalMahvi
Explorer | Level 3
3 years ago

Hi Walter

Hovering shows ver 180.4.4912

Uploading 1048

Downloading 37

 

 

 

When I right click - it will not show me make files available online

I see this

 

Then when I click further on public folder, I see this:

 

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the additional information PascalMahvi - most appreciated!

 

Is your desktop app 'up to date' now or still syncing in your menu bar? If it's the latter, has the number of files changed at all or is it stuck perhaps?

  • PascalMahvi's avatar
    PascalMahvi
    Explorer | Level 3
    3 years ago

    Stuck at 1038 and 37

    • PascalMahvi's avatar
      PascalMahvi
      Explorer | Level 3
      3 years ago

      stuck at 1048 (not 1038) and 37

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Pascal, can you also make sure to give Dropbox full disk access, to see if that helps with syncing being stuck?

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