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PascalMahvi's avatar
PascalMahvi
Explorer | Level 3
3 years ago
Solved

Getting an error when clicking on a folder on my Mac

While I have access to my DB files online, when I click on the folder, it says "the folder XXXX can't be opened because you don't have permission to see the content" !    How can I fix the issue?  ...
desktop
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Mac
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  • Walter's avatar
    Walter
    3 years ago

    Hey PascalMahvi, sorry to hear you're having issues with this.

     

    Could you please let me know the status and version of the desktop app as shown in your menu bar at the moment? Is it 'up to date' or still syncing?

     

    Have you granted Dropbox full disk access as outlined here by the way?

     

    Keep me posted, Pascal!

PascalMahvi's avatar
PascalMahvi
Explorer | Level 3
3 years ago

Stuck at 1038 and 37

PascalMahvi's avatar
PascalMahvi
Explorer | Level 3
3 years ago

stuck at 1048 (not 1038) and 37

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Pascal, can you also make sure to give Dropbox full disk access, to see if that helps with syncing being stuck?

  • PascalMahvi's avatar
    PascalMahvi
    Explorer | Level 3
    3 years ago

    Problem solved, Walter.   Thank you for your great assistance 

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