We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Solved
I cannot open my Quicken Backup Files
I use Dropbox with my windows Quicken account. For the last week, I cannot open any of my Quicken backup files from Dropbox. I have spent hours with customer support from Quicken just for them to tel...
I gave up trying to get the 2023 Quicken files to work, so I reentered all my 2023 Quicken transactions. Thank you all for your help in this matter.
Rich
Super User II
Super User II
cjbarnhart wrote:
If you mean logging out of Dropbox and then logging in again. Yes, I have done this, and the problem still persists.
Is the file stored locally (Available offline) or is it Online-only? Right-click the file and select Make available offline, then try to open it in Quicken.
When I right click the Dropbox file stored locally, I don't see an option to make available offline.
- Megan
Dropbox Community Moderator
Hey cjbarnhart, can you send me a screenshot of the options you see, when you right click on a folder, or file within your Dropbox folder?
Feel free to also send me one of the app's syncing status, and version.
It'll help me get a visual. Thanks!
This folder is the only folder that I can find with an option to toggle between "Make on-line Only" and "Make Available Online." I have been doing some trial and error and found that I can open Dropbox files for year 2022 but none for year 2023. I have tried opening the 2023 files while offline and online only and they still don't work.
