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susan s.25's avatar
susan s.25
New member | Level 2
7 years ago

I can't open my files on my Mac

I can't open any of my Dropbox files. My Mac was recently upgraded to Catalina and I wonder if that is part of the problem. However, until this morning, I was able to view my Dropbox files  
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey susan s.25, I'd be more than happy to help look into this with you!

I'll just need a bit more info so as to have a better understanding of this. For example:

  • Are you getting any errors when you try to open your files? 
  • If you do, a screenshot (without any personal info) would be very helpful. 
  • Are these files personal/private or shared with others?
  • What do you see when you hover over your Dropbox icon that's next to your computer's clock? 

Let me know what you find!

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