Forum Discussion

backendbro's avatar
backendbro
Explorer | Level 4
2 years ago

I can't view my files as I'm getting a 404 error

Last Friday, I was in the middle of writing an article on my computer. As I got tired, I saved and closed the file intending to continue on Sunday. However, when I tried to open the file again on Sun...
Error Messages
Preview
View
Web
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there backendbro - sorry to hear about this.

 

Could you clear your browser's cache or try another browser and let us know if you still get the same error?

 

Thanks so much! 

backendbro's avatar
backendbro
Explorer | Level 4
2 years ago

Thanks for the reply, Sir Walter. I have cleared my browser history, cache and saved files. But the problem persists. If I attempt to create a new dropbox paper, I will get redirected to a 404 page. Or is it because I have been using the free trial for some time now? 

 

Edited..... 

I just switched to a new browser (Mozilla Firefox). Yet, the problem persists. I still get redirected to a 404 page.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi backendbro, thanks for checking a different browser too!

     

    It sounds like it's a Paper file we're talking about, right? 

     

    Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article.

     

    Can you check your emails, to see if you received any communications from us about this?

     

    This will help me to assist further!

    • backendbro's avatar
      backendbro
      Explorer | Level 4
      2 years ago

      Yes, it is a paper file. I received an email 3hrs ago, that my complaint is being forwarded to the appropriate department. But I'm yet to get a response.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Gotcha backendbro!

         

        I was able to locate your ticket on our system. Hang tight, and an agent will be with you shortly.

         

        Thank you!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!