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backendbro's avatar
backendbro
Explorer | Level 4
2 years ago

I can't view my files as I'm getting a 404 error

Last Friday, I was in the middle of writing an article on my computer. As I got tired, I saved and closed the file intending to continue on Sunday. However, when I tried to open the file again on Sun...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi backendbro, thanks for checking a different browser too!

 

It sounds like it's a Paper file we're talking about, right? 

 

Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article.

 

Can you check your emails, to see if you received any communications from us about this?

 

This will help me to assist further!

backendbro's avatar
backendbro
Explorer | Level 4
2 years ago

Yes, it is a paper file. I received an email 3hrs ago, that my complaint is being forwarded to the appropriate department. But I'm yet to get a response.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Gotcha backendbro!

     

    I was able to locate your ticket on our system. Hang tight, and an agent will be with you shortly.

     

    Thank you!

    • backendbro's avatar
      backendbro
      Explorer | Level 4
      2 years ago

      Ok, ma’am. I appreciate your effort. Those papers are the source of my livelihood. Thanks for helping once again.

       

      Edited....

      Megan Hello ma'am. Just checking up on you. I'm yet to get a response. 

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