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I'm getting an error when I sign in from the mobile app that my email isn't valid
I had to reset my android smartphone recently. Since then, I cannot use the dropbox app anymore. The app is asking for my email and a pwd. It keep saying :please enter a valid email address. I'm stuck at this point andIcannot lg into my dropbox.Fortunately, I can still access from my tablet and from my laptop.Can somebody help ?
11 Replies
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- Lusil
Dropbox Staff
Thanks for the help.
I confirm the email address. I accessed from my tablet and checked it again.As far as reinstalling the app, this doesn't seem easy.This app is preinstalled and the choices you have when trying to uninstall are "forced stop" and "deactivate" I performed those 2 actions then re-activate. I'm still stuck as before. Thanks again
- Lusil
- I’m also having the same issue on my kindle, was working ok, did an update last week and now it say please enter a valid email address, I know the address is valid as its the one I logged in with on here and on my phone
- Lusil
I also cannot use the app on my Android 4.4 tablet anymore. It was working fine a month or two ago, but now it's asking me to log in, and says "please enter a valid email address." I hadn't updated the app because it was working, so why mess with it? I've since updated it, then uninstalled and reinstalled multiple times, but it still asks for a valid email address. I can log in using the browser on the tablet, but that is so cumbersome with many more steps and time required, not the quick access to my files or integration with other apps that I've had. What changed? An I going to be forced to Onedrive?
- Lusil
Well, here's a fine how-do-you-do. I too have this problem. I went to Play Store Apps and looked at installed apps and it wasn't even listed, though I know it is on the phone and I can attempt to log on being greeted with the "enter a valid e-mail address." I went into the phone settings/apps and it was listed there and I uninstalled it. When I went back to the play store to my library and attempted to re-install Dropbox, I am greeted with "Your device isn't compatible with this version" message. I have an HTC Droid Incredible 4G running Android 4.0.4. There are no new updates available for this phones system.
- Lusil
Hi Roberte30
I had a preinstalled version of dropbox on my samsung galaxy s5 mini which runs with Android. Same problem as you, it says "enter a valid email address" even I enter my email address correctly.
My solution (which I actually applicated):
1. Disable the preinstalled app on the device.
2. download newest dropbox app on apkpure.com
3. install and run the downloaded app
Regards,
R.
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