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Roberto30
6 years agoNew member | Level 2
I'm getting an error when I sign in from the mobile app that my email isn't valid
I had to reset my android smartphone recently. Since then, I cannot use the dropbox app anymore. The app is asking for my email and a pwd. It keep saying :please enter a valid email address. I'm stuck at this point andIcannot lg into my dropbox.Fortunately, I can still access from my tablet and from my laptop.Can somebody help ?
- Hi there Roberto30,As a first step, could you please ensure that you’re trying to sign in with the relevant email address associated with your account? You can cross-check this by checking from other platforms you may have logged in to:
- Website - your General tab in your Settings.
- Desktop app - Dropbox icon > gear icon > Preferences > Account tab.
- Mobile app - Settings.
If you find that it’s the same account, could you try reinstalling the mobile app and see if that does the trick?Let me know how it goes!
- LusilDropbox StaffHi there Roberto30,As a first step, could you please ensure that you’re trying to sign in with the relevant email address associated with your account? You can cross-check this by checking from other platforms you may have logged in to:
- Website - your General tab in your Settings.
- Desktop app - Dropbox icon > gear icon > Preferences > Account tab.
- Mobile app - Settings.
If you find that it’s the same account, could you try reinstalling the mobile app and see if that does the trick?Let me know how it goes!- Roberto30New member | Level 2
Thanks for the help.
I confirm the email address. I accessed from my tablet and checked it again.As far as reinstalling the app, this doesn't seem easy.This app is preinstalled and the choices you have when trying to uninstall are "forced stop" and "deactivate" I performed those 2 actions then re-activate. I'm still stuck as before. Thanks again
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