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Roberto30's avatar
Roberto30
New member | Level 2
6 years ago

I'm getting an error when I sign in from the mobile app that my email isn't valid

I had to reset my android smartphone recently. Since then, I cannot use the dropbox app anymore. The app is asking for my email and a pwd. It keep saying :please enter a valid email address. I'm stuck at this point andIcannot lg into my dropbox.Fortunately, I can still access from my tablet and from my laptop.Can somebody help ?

 
 
 
 
 
  • Hi there Roberto30
     
    As a first step, could you please ensure that you’re trying to sign in with the relevant email address associated with your account? You can cross-check this by checking from other platforms you may have logged in to:
    If you find that it’s the same account, could you try reinstalling the mobile app and see if that does the trick? 
     
    Let me know how it goes!
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    Hi there Roberto30
     
    As a first step, could you please ensure that you’re trying to sign in with the relevant email address associated with your account? You can cross-check this by checking from other platforms you may have logged in to:
    If you find that it’s the same account, could you try reinstalling the mobile app and see if that does the trick? 
     
    Let me know how it goes!
    • Roberto30's avatar
      Roberto30
      New member | Level 2

      Thanks for the help.

      I confirm the email address. I accessed from my tablet and checked it again.As far as reinstalling the app, this doesn't seem easy.This app is preinstalled and the choices you have when trying to uninstall are "forced stop" and "deactivate" I performed those 2 actions then re-activate. I'm still stuck as before. Thanks again

       
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        Thanks for your swift reply, Roberto30
         
        I’ve sent you a ticket to the email address associated with your Community profile so that we can have a better look into this using our internal tools. Please check your inbox for my latest message. 
         
        Cheers!