Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

FFI's avatar
FFI
Explorer | Level 3
2 years ago

Images moved from Macbook to Dropbox folders not showing thumbnails and not opening

I have a dropbox family account of which I am the owner. All the images I have moved from my macbook pro to dropbox folders show the thumbnails and open on double clicking when I first add them. Howe...
desktop
Mac
Preview
FFI's avatar
FFI
Explorer | Level 3
2 years ago

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshot, FFI! From the screenshot, it looks like the files are still online-only and not available offline (in which case you should be seeing green checkmarks next to them). 

 

Can you right click on couple of files again, select the “make available offline” option and then restart your device? Do they still have the grey cloud icon after that?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!